Picture this. It’s been a crazy week and you’re ready to hibernate in your cozy home and catch up on the latest Netflix shows. So, you rush to your local grocery store after work to grab some essentials – chicken soup, ready-made lasagna, and a salad (gotta keep healthy!). You approach the till and the cashier scans your items. As you take out your wallet, the cashier asks, “cash or card?” and you reply, “by card please”. The cashier, reads the total amount from the Point of Sale (POS), then enters an amount onto the PIN Entry Device (PED). You make a card payment whilst thinking about digging into that cheesy lasagna. The transaction is approved. “Enjoy the rest of your day,” says the cashier. “Thanks, you too!” you say, eager to head back to your car.
As you’re unpacking at home, you get a text from your bank that says, “Bank: R15 885.00 paid to Local Groceries”. Wait, what?! Your heart skips a beat and panic sets in as you realise this cannot be the price for your grocery items. Fuming, you have to drive all the way back to the store to demand a refund.