Junior Support Analyst

JUNIOR SUPPORT ANALYST

The systems analyst role within TJ seeks to provide operational support across our customer base. This support includes daily monitoring of the environment, troubleshooting and resolving system-related issues.

SKILLS

  • Methodical approach to work
  • Attention to detail
  • Logical approach to solving problems
  • Proficiency with MSSQL
  • Excellent written and verbal skills (Eng)
  • Fanatical about service delivery
  • Energetic and driven
  • Ability to monitor workflows
  • A working understanding of incident management
  • Highly dedicated professional

EDUCATION

  • Technical qualification in Information Systems/or at least 1 year working experience in related IT or payments industry
  • The ability to work according to set processes and established procedures
  • Background in, or understanding of Postilion Office systems and the payments environment would be seen as beneficial

COMPETENCIES

  • Assist with problem solving and information gathering (traces/log files etc.)
  • Technical support of the TJ environment
  • Early identification of issues through monitoring
  • Quality checking
  • After-hours, remote support on rotation
  • Documentation and continuously contributing to the shared knowledge base
  • Team work