JOB PURPOSE
The incumbent is responsible for carrying out administrative duties relating to the management of customer accounts by ensuring timeously collection of incoming funds, resolving account queries, and managing debt recovery.

RESPONSIBILITIES

Core Functions

• Phoning of overdue accounts.
• Maintain accurate records of communication activity with customers.
• Submit regular feedback per required deadlines set by the business to Financial Manager.
• Deal with customer queries in terms of their accounts on a daily basis, telephonically and via email.
• Follow up on payments daily, to ensure payments are made timeously
• Send Final Notices to customers after approval has been received by Financial Manager.
• Set up payment arrangements documentation and send acknowledgement of debt to customers who have requested to settle accounts per agreed arrangement.
• Prepare customer account files for hand over to attorneys and collection agents as and when required.
• Update customer information in line with internal control processes.
• Attend to calls professionally internally and externally.
• Ability to reconcile accounts and communicate findings to customers.
• Compile overdue report for distribution to Financial Manager.

Non-Core Functions
Assist other departments with their functions when required.

BEHAVIORAL COMPETENCIES

Customer Focus

• Build strong customer relationships and delivers a customer-centric service.
• For example, responds promptly to customer requests, secures the support of others to resolve issues.

Communicates Effectively

• Delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Promptly shares relevant information with the right amount of detail.

EDUCATION

• Matric
• Tertiary Qualification with accounting experience is advantageous

EXPERIENCE
General Experience

• Extensive knowledge of Microsoft office (Excel, Word and Outlook)
• Fair knowledge of the Credit Control function.