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Famous Brands Terms and Conditions

Introduction

 

  • By applying for Transaction Junction services, you agree to the following terms of use of the Transaction Junction platform. In the following terms, “Client” refers to you or your business.
  • Our terms of use cover multiple products – only the products that you explicitly request will be provided, and you will not be billed for services that you do not use.

 

1. General

 

1.1. Definitions

 

  • Effective Date: The first calendar date on which Transaction Junction services are live and available for use.
  • Parties: Refers to both the Client and Transaction Junction.

 

2. Commencement, Term, and Termination

 

  • The minimum term for use of TJ services is 12 months from the date on which our services are live to you and your customers.
  • After the minimum term, these terms of use continue to be in place until either party terminates with 3 months’ written notice.
  • All fees for services rendered remain payable, even if services have been terminated.

 

3. Integrated Payment Services

 

3.1. Transaction Junction’s Responsibilities

 

  • Provide required software and licenses for integrating the Client’s Point of Sale system.
  • Maintain software, process transactions, and ensure security and compliance.
  • Assist in end-to-end testing.
  • Provide support services following TJ’s service levels.
  • Provide Disaster Recovery (DR) facilities.
  • Monitor platform components and connections to Authorisers.
  • Store transactional data for 6 years.
  • Enable the Client to access an online portal for transactional data.
  • Share transactional data only with nominated Client representatives.

 

3.2. Client’s Responsibilities

 

  • Keep TJ-issued API and merchant portal credentials secure.
  • Use the merchant portal for transaction information and investigations.
  • Lodge settlement queries and disputes directly with the acquiring bank and other relevant payment providers.
  • Report fraudulent activity or system-related issues to TJ.
  • Permit necessary functions and third-party engagement for fund settlement.
  • Adhere to support ticket logging, incident management, and change management processes.
  • Ensure changes in the environment do not affect POS integration.
  • Ensure connectivity meets Transaction Junction specifications.
  • Ensure Transaction Junction software is not tampered with.
  • Provide means for Transaction Junction to perform end-to-end tests.

 

4. eCommerce Services

 

4.1. Transaction Junction’s Responsibilities

 

  • Provide access to its eCommerce platform and associated features.
  • Process payments and authentication as per the Client’s instructions.
  • Maintain software, ensuring availability and compliance with regulations.
  • Maintain a secure PCI-DSS Level 1 certified environment.
  • Assist in end-to-end testing with relevant payment providers where required.
  • Provide support services following Transaction Junction’s service levels.

 

4.2. Client’s Responsibilities

 

  • Keep TJ-issued API and merchant portal credentials secure.
  • Use the merchant portal for transaction information and investigations.
  • Handle transaction queries and disputes directly with the acquiring bank and other relevant payment providers.
  • Report fraudulent activity or system-related issues to TJ.
  • Permit necessary functions and third-party engagement for fund settlement.
  • Acknowledge that fees remain due until formal termination.

 

5. Reconciliation Services

 

5.1. Transaction Junction’s Responsibilities

 

  • Receive daily transactional files from upstream providers, and perform automated reconciliation between TJ and provider data.
  • Serve consolidated reconciliation results on the TJ web dashboard.

 

5.2. Client’s Responsibilities

 

  • Keep TJ-issued API and merchant portal credentials secure.

 

6. Additional Services

 

  • Should the Client wish to use additional TJ services, it may request this by emailing support@switch.tj.

 

7. Liability

 

  • Neither party is liable for damages to the other party.

 

8. Fees and Payment Terms

 

8.1. General

 

  • The Client shall sign a debit order mandate authorising TJ to debit the nominated bank account for fees.
  • Monthly fees and applicable usage fees, such as transactional fees, will invoiced during the first week of each month in arrears, and debited from your nominated account 30 days after invoicing.
  • TJ will provide the Client with an invoice detailing the fees charged.
  • Should the Client wish to dispute any fees, an email with details should be sent to support@switch.tj for review.

 

8.2. Fees

 

  • The following fees will be charged where the applicable service is explicitly requested, and rendered:

POS-integrated payments

  • R45.00 per month per store.
  • R120 per month per card machine that integrates to our platform. Please note that this fee does not include the card machine rental, which will be charged by your acquiring bank.

 eCommerce payments

  • R30 per month
  • 80c + 0,08% of transaction value

 Reconciliation services

  • R200 per store reconciled
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