Job Purpose
Understanding the business requirements, and through a structured process, modeling, validating and translating it into business requirement specifications that are translated into detailed functional specifications that undergo business stakeholder review.

Responsibilities

Requirements Management

• Gather business requirements and translate them into functional requirements for improvement and enhancement.
• Meet with users to gather requirements for project definition.
• Manage multiple initiatives simultaneously.
• Elicit requirements using interviews, data analysis, business process descriptions, use cases, scenarios, business analysis, and workflow analysis.
• Become a subject matter expert on our data, processes, and business methodologies.
• Collect multiple streams of data and decompose them into concise specifications.
• Develop requirements according to documentation standards.
• Analyse existing procedures and evaluate requested requirements to identify system changes and improvements.

Business Analysis Activities

• Decompose high-level business requirements into an appropriate level of business rules and detailed user, functional, and non-functional requirements using alternative views such as flows, diagrams, models, and use cases when applicable.
• Perform business impact analysis with line managers on any change that is imposed on the current environment.
• Measure and baseline all current main value chains’ performance and comparison of the To–Be process performance.
• Provide and identify opportunities for optimisation.
• Carry out feasibility and assessment work for proposed and current projects to contribute to the development and continuous review of business cases.
• Delivery and engagement within the project pipeline.
• Improve processes within the organisation to increase the level and quality of service provided to internal and external customers.
• Deliver a solution that helps the organisation operate efficiently, minimizing operational costs and maximizing profitability.

Business Process Mapping

• Maintain an agreed set of artifacts and lead business process mapping and efficiency work, including methodology and approach, workshop facilitation, and maintenance of appropriate business process and enterprise-wide requirements, to support the wider change agenda.

Change Management

• Collaborate with technical experts and business units to determine the best possible reporting mechanisms.
• Be a liaison between Product Development, Technology, and internal business units including Customer, Go To Market, Sales, Operations, Fraud, Risk and Compliance.
• Collaborate with technical staff to determine system specifications and requirements.
• Counsel and advise users on system capabilities and processes.
• Manage and coordinate all change activities within project.
• Self-Management
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
• Demonstrate consistent application of internal procedures.
• Plan and prioritise, demonstrating abilities to manage competing demands.
• Demonstrate abilities to anticipate and manage change.
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs.

Behavioral Competencies

• Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Ensures Accountability: Holds self and others accountable to meet commitments.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Business Insight: Applies knowledge of business and the marketplace to advance the organization’s goals.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Balances Stakeholders: Anticipates and balances the needs of multiple stakeholders.
• Drives Engagement: Creates a climate where people are motivated to do their best to help the organization achieve its objectives.
• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.

Skills

• Perform Gap Analysis: Works with full competence to conduct gap analysis between current and future states.
• Requirements Elicitation and Facilitation: Leads facilitated sessions for requirements elicitation, focus groups, and user acceptance testing.
• Verbal Communication: Uses clear and effective verbal communications skills to express ideas and formulate plans.
• Business Process Modeling (BPM): Advanced level representation of enterprise processes for improvement and automation.
• Understands Customer Needs: Articulates customer needs in the customer’s business language and context.
• Managing Change: Applies a change mindset to the planning and execution of business activities.
• Project Management: Manages projects within desired cost, time, and quality parameters.
• Stakeholder Expectation Management: Identifies and develops strategies for managing stakeholder expectations.

Requirements

• Education: Degree in Business Analysis, Commerce, Project Management, IT, or Engineering.
• Experience: Minimum 5 years experience in Projects, Business Analysis, and Process mapping.
• Preferred: Experience within a mobile network, payments, or technical environment.