JOB PURPOSE

Understanding the business requirements, and through a structured process, modeling, validating and translating it into business requirement specifications that are translated into detailed functional specifications that undergo business stakeholder review.

RESPONSIBILITIES

Requirements Management

• Gather business requirements and translate them into functional requirements for improvement and enhancement.
• Meet with users to gather requirements for project definition.
• Manage multiple initiatives simultaneously.
• Elicit requirements using interviews, data analysis, business process descriptions, use cases, scenarios, business analysis, and workflow analysis.
• Become a subject matter expert on our data, processes, and business methodologies.
• Collect multiple streams of data and decompose them into concise specifications.
• Develop requirements according to documentation standards.
• Analyse existing procedures and evaluate requested requirements to identify system changes and improvements.

Business Analysis Activities

• Decompose high‐level business requirements into an appropriate level of business rules and detailed user, functional, and non‐functional requirements using alternative views such as flows, diagrams, models, and use cases when applicable.
• Perform business impact analysis with line managers on any change that is imposed on the current environment
• Measure and baseline all current main value chains’ performance and comparison of the To–Be process performance
• Provide and identify opportunities for optimisation
• Carry out feasibility and assessment work for proposed and current projects to contribute to the development and continuous review of business cases.
• Delivery and engagement within the project pipeline
• Improve processes within the organisation to increase the level and quality of service provided to internal and external customers.
• Deliver a solution that helps the organisation operate efficiently, minimizing operational costs and maximizing profitability.

Business Process Mapping

• Maintain an agreed set of artifacts and lead business process mapping and efficiency work, including methodology and approach, workshop facilitation, and maintenance of appropriate business process and enterprise-wide requirements,to support the wider change agenda.

Change Management

• Collaborate with technical experts and business units to determine the best possible reporting mechanisms.
• Be a liaison between Product Development, Technology, and internal business units including Customer, Go To Market, Sales, Operations, Fraud, Risk and Compliance.
• Collaborate with technical staff to determine system specifications and requirements.
• Counsel and advise users on system capabilities and processes.
• Manage and coordinate all change activities within project.

Self Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
• Demonstrate consistent application of internal procedures.
• Plan and prioritise, demonstrating abilities to manage competing demands.
• Demonstrate abilities to anticipate and manage change.
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs.

BEHAVIORAL COMPETENCIES

Manages Complexity

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations.

Optimizes Work Processes

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.

Ensures Accountability

• Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.

Action Oriented

• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.

Business Insight

• Applies knowledge of business and the marketplace to advance the organization’s goals. For example, shows considerable business insight, beyond the fundamentals. Asks probing questions and draws on a variety of sources to gain insight and to explore business drivers or industry trends.

Collaborates

• Builds partnerships and works collaboratively with others to meet shared objectives. For example, encourages coworkers and external partners to work together as a team, and makes sure they get credit for doing so. Encourages people to share their honest views, responds in a non-defensive way when they do.

Balances Stakeholders

• Anticipates and balances the needs of multiple stakeholders. For example, shows a strong commitment to identifying all relevant issues and making decisions that maximize outcomes for all key stakeholders. Engages effectively with multiple stakeholders and responds with well-balanced, win-win solutions.

Drives Engagement

• Creates a climate where people are motivated to do their best to help the organization achieve its objectives. For example, readily includes people and ensures their efforts are recognized; seeks to learn from their success. Ensures that people understand exactly why the work is important and meaningful.

Customer Focus

• Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.

SKILLS

Perform Gap Analysis

• Works with full competence to conduct gap analysis between current and future states to identify components of the overall change strategy.Typically works without supervision and may provide technical guidance.

Analysis skills

Requirements Elicitation and Facilitation

• Works with full competence to lead facilitated sessions for requirements elicitation, focus groups, and user acceptance testing.Typically works without supervision and may provide technical guidance.
• Facilitated workshops, Facilitation planning, Facilitation techniques, Focus groups, Design thinking, Asks Open-Ended Questions, Leverages Open and Closed Questions

Verbal Communication

• Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.

Business Process Modeling (BPM)

• Works at an advanced level to represent processes of an enterprise, so that the current process may be analyzed, improved, and automated. Typically works independently and provides guidance.
• Analysis Skills, Business Rules Analysis, Kanban Board (Workflow Management), Prioritization, Process Modeling/Mapping, Understands customer context, Workflow Modeling Languages

Understands Customer Needs

• Uses comprehensive knowledge and skills to act independently while guiding and training others to articulate the customer needs in the customer’s business language and business context.
• Understands customer context, Uncovers customer Key Performance Indicators, Articulates customer objectives, Adds value to partnerships

Managing Change

• Works without supervision and provides technical guidance when required on maintaining high performance while applying a change mindset to the planning, execution and monitoring of business activities during times of change.

Project Management

• Works without supervision while providing technical guidance when required on managing projects and/or programs within desired cost, time and quality parameters.
• Project Change Management Plan, Project Charter, Project Management Plan,
• Project Requirements Management Plan, Project Requirements Verification
• Plan, Project Resource Management Plan, Project Schedule, Project Schedule Baseline, Project Scope Statement, Project Change Log/Register

Stakeholder Expectation Management

• Works with full competence to identify potential stakeholders, analyze their expectations, and develop strategies for managing stakeholders and their expectations.Typically works without supervision and may provide technical guidance.
• Communications management plan, Expectation management, Relationship building, Managing relationships, Conflict resolution techniques, Conflict management

EDUCATION

General Education

• Degree in Business Analysis/ Commerce/Project Management/IT /Engineering

EXPERIENCE

General Experience

• Minimum 5 years experience in Projects, Business Analysis, Process mapping.
• Experience within a mobile network, payments or technical environment preferred.