JUNIOR SUPPORT ANALYST

The systems analyst role within TJ seeks to provide operational support across our customer base. This support includes daily monitoring of the environment, troubleshooting and resolving system-related issues.

SKILLS

  • Methodical approach to work
  • Attention to detail
  • Logical approach to solving problems
  • Proficiency with MSSQL
  • Excellent written and verbal skills (Eng)
  • Fanatical about service delivery
  • Energetic and driven
  • Ability to monitor workflows
  • A working understanding of incident management
  • Highly dedicated professional

EDUCATION

  • Technical qualification in Information Systems/or at least 1 year working experience in related IT or payments industry
  • The ability to work according to set processes and established procedures
  • Background in, or understanding of Postilion Office systems and the payments environment would be seen as beneficial

COMPETENCIES

  • Assist with problem solving and information gathering (traces/log files etc.)
  • Technical support of the TJ environment
  • Early identification of issues through monitoring
  • Quality checking
  • After-hours, remote support on rotation
  • Documentation and continuously contributing to the shared knowledge base
  • Team work